Support Center
Epic Games Launcher General Troubleshooting
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Updating Mac OS X Yosemite to version 10.10.5
Some products available through the Epic Games launcher require that Mac OS X Yosemite users are updated to ve...
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Network Connectivity Troubleshooting
Many issues with Epic Games products can be caused by network connectivity problems. If you suspect that you ...
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Prerequisites have failed to install when installing the Epic Games la...
This error is generally caused by one of two things. The first is a prompt requesting administrator access. ...
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I am unable to install the Epic Games launcher on Windows.
If you are unable to download and start the installer try the steps listed below. These steps are written for ...
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The download gets stuck at a certain percentage and will not progress ...
This issue is sometimes caused by your router struggling with the number of connections due to too many downlo...
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The launcher fails to load or crashes when I try to run it.
If nothing appears to happen when attempting to open or load the launcher, try the following steps. These step...
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How do I generate my Epic Games launcher debug logs?
To help troubleshoot when problems occur with the Epic Games launcher, members of the Player Support team will...
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How do I run a DirectX Diagnostic?
To run a DirectX Diagnostic, please do the following: Click the Start button. (By default, this button will...
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Epic Games Launcher System Requirements
Please be aware that these requirements are for the launcher only. System requirements may vary for other prod...
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I am able to sign into the launcher, but I am unable to download conte...
If you’re having trouble downloading or seeing content, please try these steps: Close and restart the launc...